Contact

Last updated October 16, 2026

Email support@substoke.com for help with your account, billing, refunds, privacy requests, or to report a security issue. A person reads every message, and we reply within two business days.

Before you write

• Connecting Stripe: in Stoke, go to Settings → Your Stripe accounts → Connect with Stripe. If an account shows “Disconnected in Stripe”, choose Reconnect.
• Connecting Gmail: Settings → Gmail → Connect Gmail. To stop Stoke sending, choose Disconnect, or remove Stoke at myaccount.google.com/permissions.
• Cancelling or a refund: see the refund and cancellation policy.
• Deleting your account: Settings → Delete your account.

Company

Stoke is run by Stoke Software, 151 Charles Street West, Suite 100, Kitchener, Ontario, Canada, N2G 1H6.