Refund and cancellation policy

Last updated October 16, 2026

Cancelling

• Paid plans start with a 30-day free trial. Cancel before it ends and you’re never charged.
• You can cancel your plan at any time in Stoke, or by emailing support@substoke.com.
• Your plan stays active until the end of the billing period you’ve already paid for. It isn’t renewed, and you aren’t charged again.
• There are no cancellation fees.

Refunds

• Every paid plan starts with a 30-day free trial, so you can try everything before you pay. Because of that, payments aren’t refunded, including for partial periods. Cancelling stops all future charges.
• If we charge you in error, or Stoke is unavailable for a long stretch through our fault, we’ll refund the affected period.
• Refunds go back to the card you paid with, and usually show up within 5–10 business days, depending on your bank.

Changing plans

Upgrades take effect straight away, and you pay the difference for the rest of the period. Downgrades take effect at the next renewal.

Deleting your account

Deleting your account in Settings also cancels your plan. It doesn’t refund the current period.

Questions

Email support@substoke.com.